Help for Zigbee devices

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General instructions

Troubleshooting

Lost communication with the device, the device isn't responding, or sensor readings aren't updating

When the connection to the Yasmina Midi is lost, sensors will reduce data transmission and connection attempts to save energy, down to once per day.

  1. Make sure Yasmina Midi is online.

  2. Check the device battery level.

  3. Make sure the device is in connection mode and try connecting again. The device search time is limited to 45 seconds.

If the connection is OK, check the sensor by changing the readings (for example, blow on the humidity sensor or move your hand near the motion sensor) and waiting for the values to update.

Sensor readings take a very long time to update

  • Make sure the sensor is working properly (responding when you press the button).

  • Change the sensor battery.

  • Reconnect the sensor to the hub.

  • Reconnect the sensor to Yasmina Midi.

  • If the hub was turned off, the sensors should go back to operating normally within a day.

  • If Yasmina Midi was turned off, the sensors should return to normal operation within one day.

Each sensor has its own operational algorithm and sends data with its own regularity. The delay could be caused by your device characteristics.

I can't connect a device

Make sure that:

  1. The device is supported.
  2. Search mode is on in the app, and the search time (45 seconds) hasn't expired.
  3. The device has been switched to connection mode.

Zigbee™ is a Connectivity Standards Alliance trademark.