I can't connect a device to my Yango smart home

1. Make sure the home has Wi-Fi internet access. For example, try opening play.yango.com on your phone. If you don't have access, restart your router. If that doesn't help, contact your internet provider.

2. Open your phone settings and check which Wi-Fi network it's connected to. If your phone switched to another network during setup, reconnect to your home network. Then try reconfiguring the device.

3. Try configuring the device in hotspot mode. To learn how to do that, read the manufacturer's instructions (it may be called AP or compatibility mode).

If this is your first time linking accounts and the Yango Play app is displaying an error, try again later. There could be maintenance going on or an error on the partner's service.

If you linked the manufacturer's account to Yango, unlinked them, and are having a hard time linking another account with the same manufacturer, wait 2-3 hours. It might take a little while for the connection to be removed on the partner's side. Then try linking the accounts again.

1. Make sure that your device is supported.

2. Make sure that you're connecting the device correctly. To do it, check the instructions on the manufacturer's website.

3. Tap Update device list.

   

1. Restart your Yasmina Midi.

2. Make sure she's online.

3. Remove the sensor from the Yango Play app.

4. Make sure the device is in connection mode and try connecting again. The device search time is limited to 45 seconds.