---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.4
alternate:
  - https://yasmina.yango.com/support/ar/smart-home/third-party/troubleshooting/no-data.md
  - https://yasmina.yango.com/support/en/smart-home/third-party/troubleshooting/no-data.md
  - href: en/smart-home/third-party/troubleshooting/no-data.md
    type: text/markdown
    title: Markdown version
  - href: ../../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yasmina.yango.com/support/en/llms.txt

# A sensor isn't sending data

<!-- source: en/smart-home/_includes/reusables.md -->
<!-- source: en/_includes/reusables/whatsapp-yasmina.md -->
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If the sensor status in the ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/yasmina/yango-app-icon.png){height=20px} Yango Play app is **Data is not transmitted**, make sure the data is updated in the manufacturer's app.

{% cut "If the data is updated in the manufacturer's app" %}

1. In the ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/yasmina/yango-app-icon.png){height=20px} Yango Play app, tap  
![](../../_assets/basic-icons/plus.svg)&nbsp;→ **Smart home device** and select the smart device manufacturer.

1. Tap **Update device list**.

    {% include notitle [common-open-app](../../_includes/common.md#open-app) %}
    

After that, make sure the sensor readings have been updated.


{% endcut %}

{% cut "If the data isn't updating in the manufacturer's app" %}

1. Make sure the device is working properly (it should respond when you press the button).

1. If the sensor is wireless, try changing the battery.

1. If the sensor is connecting to the hub, restart it.

1. Reconnect the sensor in the manufacturer's app.

After following these steps, update the list of devices:

1. In the ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/yasmina/yango-app-icon.png){height=20px} Yango Play app, tap  
![](../../_assets/basic-icons/plus.svg)&nbsp;→ **Smart home device** and select the smart device manufacturer.
 
1. Tap **Update device list**.

    {% include notitle [common-open-app](../../_includes/common.md#open-app) %}

{% endcut %}


If the sensor still isn't sending data, contact support.


[![Support service](../../_assets/big-button-en.svg)](https://yasmina.yango.com/support/en/feedback.md)

Zigbee™ is a Connectivity Standards Alliance trademark.{.copyrights-note}



{% included (../../_includes/common.md) %}

# phrases

####  {#not-solved-write}

If you weren't able to solve the problem, contact support.

####  {#buy-third-party}

You can also purchase a compatible device from a third-party manufacturer. Please note that the device characteristics must clearly indicate that it's compatible with Yasmina.

####  {#open-app}

[![Open Yango Play](../../_assets/open-app-button-en.png){height=48px}](https://ya.cc/t/862aPjtT5KcHa2)






####  {#location-access}

##### **For Android**
 
:   **Settings**&nbsp;→ **Apps / Manage apps**&nbsp;→ **Location access / Permissions**&nbsp;→ **Location**.  

   The exact path to the access settings depends on your phone model and Android version.

##### **For iOS**
 
:   **Settings**&nbsp;→ **Yango Play**&nbsp;→ **Location**.



####  {#frequency-2-4GHz}

If you have two Wi-Fi networks, select the one with no "5" or "5G" in the name.



####  {#matter-devices}

 Matter is a universal unified protocol for data transmission between devices that uses well-known wireless communication standards (Wi-Fi or Thread). You can only add devices that support Wi-Fi (Matter over Wi-Fi®) to Yango Play.




####  {#stations}

For Zigbee™ devices:

- [Yasmina Max](https://yasmina.yango.com/support/en/speaker/index-max)

- [Yasmina Midi](https://yasmina.yango.com/support/en/speaker/index-midi)


For Matter™ devices:

- [Yasmina Max](https://yasmina.yango.com/support/en/speaker/index-max)

- [Yasmina Midi](https://yasmina.yango.com/support/en/speaker/index-midi)

- [Yasmina Mini 3](https://yasmina.yango.com/support/en/speaker/index-mini3)

- [Yasmina Mini](https://yasmina.yango.com/support/en/speaker/index-mini)

- [Yasmina Lite](https://yasmina.yango.com/support/en/speaker/index-lite2)




####  {#stations-2}

- [Yasmina Max](https://yasmina.yango.com/support/en/speaker/index-max)

- [Yasmina Midi](https://yasmina.yango.com/support/en/speaker/index-midi)

- [Yasmina Mini](https://yasmina.yango.com/support/en/speaker/index-mini)

- [Yasmina Lite](https://yasmina.yango.com/support/en/speaker/index-lite2)




####  {#smart-stations-2}

- [Yasmina Max](https://yasmina.yango.com/support/en/speaker/index-max)

- [Yasmina Midi](https://yasmina.yango.com/support/en/speaker/index-midi)

- [Yasmina Mini](https://yasmina.yango.com/support/en/speaker/index-mini)

- [Yasmina Lite](https://yasmina.yango.com/support/en/speaker/index-lite2)


####  {#compatible-hub}

Hubs with Zigbee™:

- [Yasmina Max](https://yasmina.yango.com/support/en/speaker/index-max)

- [Yasmina Midi](https://yasmina.yango.com/support/en/speaker/index-midi)





{% endincluded %}