Reconnect Yasmina Mini 3 or switch the Wi-Fi network

 

To set up Yasmina Mini 3 again or connect it to a new Wi-Fi network:

  1. Press the microphone mute button and hold it for five seconds until Yasmina Mini 3 starts blinking.

  2. Open the  Yango Play app. You'll see a "Yasmina Mini 3 found" banner. Tap the Connect button and follow the instructions in the app.

    If the banner doesn't appear
    1. Select Yasmina Mini 3 from the list of devices.
    2. Tap Gear icon → Reconfigure and follow the instructions in the app.

    Open app Yango Play

Tip

If you often travel with your speaker (for example, to the countryside) and don't want to reconnect it to the network every time, you can save your Wi-Fi settings and enable automatic connection. The speaker will automatically connect to the internet when it comes within range of a known network. You can also select any of the available saved Wi-Fi networks.

I can't connect to the internet

Select an option:

Your network parameters have changed

If your network parameters have changed and you need to reconnect Yasmina, set up the speaker again.

Yasmina says says there's no internet connection, or music and videos often stutter
Check your internet access and reconnect to the network

  1. Make sure there are no connection problems on the provider side:

    • Try opening google.com on a phone or computer. If it doesn't open, restart the router. If the problem persists, contact your provider.
    • Connect Yasmina to mobile internet via your phone's Wi-Fi. If Yasmina connects and works well via mobile internet, the problem with the Wi-Fi connection is most likely on the provider side.

  2. Yasmina needs a stable Wi-Fi connection to work properly. Put your phone next to Yasmina and see what network level it shows. If you get less than half of the bars, move Yasmina closer to the router.

  3. Restart the router by disconnecting it from the power supply, waiting ten seconds, and plugging it back in. Then restart Yasmina.

  4. Reconfigure the internet connection.

Restore the previous router settings

If you've recently changed the router settings, revert to the previous parameters and set up the speaker again.

Connect Yasmina Max to the wired internet

If the Wi-Fi connection is slow (for example, you can't watch videos in 4K because of constant stuttering), connect the internet cable to the Ethernet port on Yasmina Max.

Contact support

If these recommendations didn't help, contact support. Specify the name of your internet service provider, router model, and device ID in the request. You can find the ID at the bottom of the device or in the  Yango Play app (in the speaker settings).

I can't connect Yasmina to Wi-Fi after the connection was lost
Check your internet access and reconnect to the network

  1. Make sure there are no connection problems on the provider side:

    • Try opening google.com on a phone or computer. If it doesn't open, restart the router. If the problem persists, contact your provider.
    • Connect Yasmina to mobile internet via your phone's Wi-Fi. If Yasmina connects and works well via mobile internet, the problem with the Wi-Fi connection is most likely on the provider side.

  2. Yasmina needs a stable Wi-Fi connection to work properly. Put your phone next to Yasmina and see what network level it shows. If you get less than half of the bars, move Yasmina closer to the router.

  3. Restart the router by disconnecting it from the power supply, waiting ten seconds, and plugging it back in. Then restart Yasmina.

  4. Reconfigure the internet connection.

Restore the previous router settings

If you've recently changed the router settings, revert to the previous parameters and set up the speaker again.

Contact support

If these recommendations didn't help, contact support. Specify the name of your internet service provider, router model, and device ID in the request. You can find the ID at the bottom of the device or in the  Yango Play app (in the speaker settings).

I can't connect to a Wi-Fi network that requires authentication (for example, in a hotel)

If the Wi-Fi network requires additional authorization, the device will most likely not be able to connect to it. Use your phone as a Wi-Fi hotspot:

Android

  1. First, turn on a regular Wi-Fi network on your phone.

  2. Turn on the hotspot in your phone's settings.

  3. Make sure the Wi-Fi network name doesn't contain Arabic letters, spaces, or special characters. To change it, go to Settings → Network & Internet → Hotspot & Tethering → Wi‑Fi Hotspot → Access Point Name (APN).

  4. On the Wi-Fi selection screen of the  Yango Play app, tap Connect to a hidden network. Enter the hotspot name and password. Follow the instructions in the app.

Open app Yango Play

iOS

  1. Turn on the personal hotspot in your phone settings.

  2. Make sure the Wi-Fi network name doesn't contain Arabic letters, spaces, or special characters. To change it, go to Settings → Common use → About → Name.

  3. On the Wi-Fi selection screen of the  Yango Play app, tap Connect to a hidden network. Enter the hotspot name and password. Follow the instructions in the app.

Open app Yango Play

Yasmina Max takes too long to update via the wired internet during the initial setup

We recommend setting up the speaker via Wi-Fi. To do this, disconnect the Ethernet cable from Yasmina Max and try to set up the speaker again.

Once you've completed the setup, you'll be able to switch the connection from wireless to wired with no additional actions required.

Learn more



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