Troubleshooting Yasmina

Frequently asked questions

Popular solutions

Reconfigure the speaker

Restart Yasmina

Reset to factory settings

Replace and repair

Contact support

Yasmina is reporting a problem

“The tape got jammed”

“Some error has occurred”

“Sorry, I didn't hear that well. Can you play the sound again?”

“There is no Internet access on the Wi-Fi network. Check your Internet connection and start setup again”

“Some error has occurred. Ask later please”

“Failed to connect to the Wi-Fi network”

“No Internet connection”

“No user account”

Identify and fix the issue

Connection problem

Yasmina reports a problem or remains silent

I can't connect to the hotel Wi-Fi

Internet connection problems

Bluetooth problems

Problem with the stereo pair

Problem syncing multiple speakers

Problem with Yasmina Max remote control

Problems with Zigbee™ devices

Problem with the speaker

I can't turn the speaker on

The speaker froze

Problems with the lighting

Unknown error

Problem with Yasmina

Yasmina reacts when I didn't call her

I can't hear Yasmina

Yasmina adjusts the volume herself

Yasmina doesn't hear, understand, or respond to my commands

Yasmina no longer recognizes me

Yasmina offers adult content

Yasmina is answering on multiple speakers at once

Problem with music

Bluetooth isn't working without an internet connection

Play anywhere (multiroom) mode doesn't work

Problem with the stereo pair

Yasmina won't play music

Problem with the Yango Play subscription

Get a gift with your purchase

Manage the Yango Play subscription

How to add friends or family members to the Yango Play subscription

How to cancel the Yango Play subscription

Set up and use Yasmina

Where to manage settings in the app

Open the Yango Play app and go to the Smart home with Yasmina section:

Select the device from the list to change the settings.
To change other settings, go to Settings.

Wi-Fi network and connection

Change Wi-Fi network

Reconfigure the speaker

Unlink Yasmina from an account

Connect to another device via Bluetooth

Yasmina's internet connection problems

Multiple devices working together

Link speakers into a multiroom group

Always play music on multiple speakers

Link speakers in a stereo pair

Configure responses from one or all devices

Connect external speakers or headphones

Set up Yasmina Max remote control

Connect Yasmina Max to TV

Privacy and security

Configure adult content filtering

Disable microphones

Yasmina's settings

Disable Yasmina's activation sound

Select Yasmina's language

Disable adaptive volume

Disable Yasmina's voice prompts

Confirm commands with words

Introduce yourself to Yasmina (she'll remember your voice and call you by your name)

Stop Yasmina from listening to me

Don't recommend adult content

Smart Home

Use smart devices with the speaker

Confirm smart home commands with words

Select a house and a room in the smart home settings

Manage Zigbee™ devices

Share smart home with other people

Remove a guest from the smart home

Select the app interface language

Sound settings

Adjust volume

Equalizer

Adapt Yasmina's volume

Link speakers into a multiroom group

Listen to music while offline

Set up smart sound (Yasmina Midi)

Always play music on multiple speakers

Link speakers in a stereo pair

Lighting features

: Set up the screen

Light indicator

Other settings and features

Do Not Disturb mode

Listen to music via Bluetooth while offline

System settings

Go back to the factory settings

Select a time zone

Select the language of the AI assistant and the app

Zigbee™ is a Connectivity Standards Alliance trademark.

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