Troubleshooting Yasmina

Frequently asked questions

Popular solutions

Reconfigure the speaker

Restart Yasmina

Reset Yasmina to factory settings

Replace or repair

Contact support

Questions about speakers

About Yasmina Midi

About Yasmina Mini

Yasmina reports a problem

«The tape got jammed»

«Some error has occurred»

«Sorry, I didn't hear that well. Can you play the sound again?»

«There is no Internet access on the Wi-Fi network. Check your Internet connection and start setup again»

«Some error has occurred. Ask later please»

«Failed to connect to the Wi-Fi network»

«No Internet connection»

«No user account»

Find and resolve the problem

Connection problem

Yasmina reports a speaker problem or remains silent

I can't connect to the hotel Wi-Fi

Internet connection problems on Yasmina

Bluetooth problems

Problem with the stereo pair

Problem syncing multiple speakers

Problems with Zigbee™ devices

Problem with the speaker

I can't turn the speaker on

The speaker froze

Problems with the lighting

Unknown error

Problem with Yasmina

Yasmina reacts when I didn't call her

I can't hear Yasmina

Yasmina adjusts the volume herself

Yasmina isn't hearing, understanding, or responding to commands

Yasmina doesn't recognize my voice or doesn't address me by name

Yasmina is offering “adult content”

Yasmina is answering on multiple speakers at once

Problem with music

Multiroom (music on multiple devices) isn't working

Bluetooth isn't working without an internet connection

Problem with the stereo pair

Yasmina won't play music

Problem with the Yango Play subscription

Get a gift with your purchase

Set up and use Yasmina

Where to manage settings in the app

Open the Yango Play app and go to the Smart home with Yasmina section:

Select the device from the list to change the settings.
To change other settings, go to Settings.

Wi-Fi network and connection

Try a different Wi-Fi network

Reconfigure the speaker

Connect to another device via Bluetooth

Yasmina's internet connection problems

Unlink Yasmina from an account

Multiple devices working together

Link speakers in multiple rooms

Always play music on multiple speakers

Link speakers in a stereo pair

Configure responses from one or all devices

Connect external speakers or headphones

Privacy and security

Configure adult content filtering

Disable microphones on Yasmina

Yasmina's settings

Disable Yasmina's activation sound

Adapt Yasmina's volume

Disable Yasmina's voice prompts

Confirm commands with words

Make Yasmina remember your voice and address you by your name

Stop Yasmina from listening to me

Don't recommend adult content

Smart Home

Use smart devices with the speaker

Confirm smart home commands with words

Select a house and a room in the smart home settings

Manage Zigbee™ devices

Share smart home with other people

Sound settings

Equalizer

Link speakers in multiple rooms

Listen to music while offline

Set up smart sound (Yasmina Midi)

Always play music on multiple speakers

Link speakers in a stereo pair

Lighting features

Set up the screen

Light indicator

Yasmina Midi

Yasmina Mini

Other settings and features

Do Not Disturb mode

Listen to music via Bluetooth while offline

Turn off the clock

Set up the screen

System settings

Update Yasmina's firmware