Yasmina reports a device problem or remains silent
What is Yasmina saying?
«Some error has occurred»
Check Yasmina's connection to mobile Wi-Fi.
Android
-
First, turn on a regular Wi-Fi network on your phone.
-
Turn on the hotspot in your phone settings.
-
Go to the
Yango Play app and tap Connect to a hidden network on the Wi-Fi selection screen. Enter the hotspot name and password. -
Follow the instructions in the app.
iOS
-
Turn on modem mode in your phone's settings. Make sure the Wi-Fi network name doesn't contain spaces or special characters. To change it, go to the Settings section →Common use →About →Name.
-
Go to the
Yango Play app and tap Connect to a hidden network on the Wi-Fi selection screen. Enter the network name and password. -
Follow the instructions in the app.
Is it connected to the internet now?
Yes
There's most likely a problem with the Wi-Fi settings. Here's what to do:
-
Change the Wi-Fi network name (SSID).
Alert
The SSID can't contain emojis, spaces, or Arabic or Unicode special characters. You can only use Latin letters and numbers.
-
When connecting Yasmina to a 5 GHz network, change the frequency channel in the Wi-Fi settings. You'll find them in the router's web interface.
After making the changes, restart the router by disconnecting it from the power supply for 5–10 seconds.
No
Send us your device ID. You can find it in the Yango Play app (in the speaker settings) or on the bottom of the device. In the message, please confirm that already tried to connect to mobile internet.
«Failed to connect to the Wi-Fi network»
Check Yasmina's connection to mobile Wi-Fi.
Android
-
First, turn on a regular Wi-Fi network on your phone.
-
Turn on the hotspot in your phone settings.
-
Go to the
Yango Play app and tap Connect to a hidden network on the Wi-Fi selection screen. Enter the hotspot name and password. -
Follow the instructions in the app.
iOS
-
Turn on modem mode in your phone's settings. Make sure the Wi-Fi network name doesn't contain spaces or special characters. To change it, go to the Settings section →Common use →About →Name.
-
Go to the
Yango Play app and tap Connect to a hidden network on the Wi-Fi selection screen. Enter the network name and password. -
Follow the instructions in the app.
Is it connected to the internet now?
Yes
-
Restart the router by disconnecting the power source for 5–10 seconds.
-
Open the router's web interface. To do this, enter the router's IP address into the browser search bar and log in. The following data is normally used:
- Address —
192.168.0.1or192.168.1.1 - Username —
admin. - Password —
admin.
- Address —
-
Change the Wi-Fi network name (SSID) if it contains invalid characters.
Alert
The SSID can't contain emojis, spaces, or Arabic or Unicode special characters. You can only use Latin letters and numbers.
-
If automatic selection is enabled for Wi-Fi channels, disable it. We recommend setting up channel 1, 6, or 11 and a channel width of 20 MHz if the device is connected to a 2.4 GHz network, or channel 36, 40, 44, or 48 if the device is connected to a 5 GHz network.
No
Send us your device ID. You can find it in the Smart home with Yasmina section of the Yango Play app (in the speaker settings) or on the bottom of the device. In the message, please confirm that already tried to connect to mobile internet.
«Sorry, I didn't hear that well. Can you play the sound again?»
- Tap Try again or Start over and try reconnecting to the Wi-Fi network. Make sure you enter the correct network name and password.
- If you have multiple Wi-Fi networks at home, select the network you want to connect Yasmina to on your phone and repeat the setup.
«No user account»
There's most likely no account linked to Yasmina (for example, if you unlinked your account and didn't link another one). To make Yasmina work, you need to configure it.
«No Internet connection»
If Yasmina is connected but still reports the error, reserve the IP for the MAC address of the device.
-
Open the router's web interface. To do this, enter the router's IP address into the browser search bar and log in. The following data is normally used:
- Address —
192.168.0.1or192.168.1.1 - Username —
admin. - Password —
admin.
- Address —
-
In the menu, find DHCP. Depending on the router model, you may find it in the main menu or under Network or Internet.
-
Find Yasmina in the list of devices connected to the router. Its identifier (MAC address) and reserved IP are displayed next to the device.
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Set Yasmina's IP address manually.
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Save the changes and restart Yasmina.
Note
Only the last number should differ from other addresses. It should be in the range from 2 to 254, and it can't be taken by another device in the DHCP → DHCP client list.
If automatic selection is turned off for Wi-Fi channels, turn it on. Automatic channel selection can help if you have a lot of devices creating electronic noise in your home, but it doesn't always work correctly.
If automatic selection is enabled for Wi-Fi channels, disable it. We recommend setting up channel 1, 6, or 11 and a channel width of 20 MHz if the device is connected to a 2.4 GHz network, or channel 36, 40, 44, or 48 if the device is connected to a 5 GHz network.
«The tape got jammed»
-
Restart the router by disconnecting it from the power source for 5–10 seconds.
-
Open the router's web interface. To do this, enter the router's IP address into the browser search bar and log in. The following data is normally used:
- Address —
192.168.0.1or192.168.1.1 - Username —
admin. - Password —
admin.
- Address —
-
If automatic selection is enabled for Wi-Fi channels, disable it. We recommend setting up channel 1, 6, or 11 and a channel width of 20 MHz if the device is connected to a 2.4 GHz network, or channel 36, 40, 44, or 48 if the device is connected to a 5 GHz network.
«There is no Internet access on the Wi-Fi network. Check your Internet connection and start setup again»
If the Wi-Fi network requires additional authentication, it's likely that the device won't be able to connect. Use your phone as a Wi-Fi hotspot:
Android
-
First, turn on a regular Wi-Fi network on your phone.
-
Turn on the hotspot in your phone settings.
-
Go to the
Yango Play app and tap Connect to a hidden network on the Wi-Fi selection screen. Enter the hotspot name and password. -
Follow the instructions in the app.
iOS
-
Turn on modem mode in your phone's settings. Make sure the Wi-Fi network name doesn't contain spaces or special characters. To change it, go to the Settings section →Common use →About →Name.
-
Go to the
Yango Play app and tap Connect to a hidden network on the Wi-Fi selection screen. Enter the network name and password. -
Follow the instructions in the app.
«Some error has occurred. Ask later please»
- Restart Yasmina.
- Restart the router by disconnecting it from the power supply, waiting ten seconds, and plugging it back in.
- Reset your speaker to the factory settings.
Yasmina is silent
If Yasmina is silent and you see the error message «Failed to connect device via Bluetooth» or «Failed to configure the device» on your phone, try the following:
Yasmina Midi
- Make sure that Yasmina Midi is in Wi-Fi setup mode with contour lighting pulsating white.
- Bring your phone closer to Yasmina Midi, tap Try again, and wait for the connection to complete.
- If you still can't connect the device, tap Connect with sound and follow the instructions on your phone.
Alert
Don't give anyone the video or audio with your connection sound — it has your Wi-Fi password encrypted in it.
Yasmina Mini
- Make sure that Yasmina Mini is in Wi-Fi setup mode with device lighting blinking blue.
- Bring your phone closer to Yasmina Mini, tap Play the sound again → Play sound, and wait for the connection to complete.
- If you still can't set up the device, tap Start over and try reconnecting to the Wi-Fi network. Make sure you enter the correct network name and password.
Alert
Don't give anyone the video or audio with your connection sound — it has your Wi-Fi password encrypted in it.
Learn more
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