Yasmina won't play music

If Yasmina says "Turning on" or "Something went wrong" when you ask her to play music but then nothing happens:

  1. Restart Yasmina.

  2. Restart the router by disconnecting it from the power source for 5–10 seconds.

  3. Reconfigure the internet connection.

  4. Check Yasmina's connection to mobile Wi-Fi
    Android
    1. First, turn on a regular Wi-Fi network on your phone.
    2. Turn on the hotspot in your phone's settings.
    3. On the Wi-Fi selection screen of the  Yango Play app, tap Connect to a hidden network. Enter the hotspot name and password.
    4. Follow the instructions in the app.

    Open appYango Play

    iOS
    1. Turn on the personal hotspot in your phone settings. Make sure the Wi-Fi network name doesn't contain spaces or special characters. To change it, go to Settings → Common use → About → Name.
    2. On the Wi-Fi selection screen of the  Yango Play app, tap Connect to a hidden network. Enter the network name and password.
    3. Follow the instructions in the app.

    Open appYango Play

    If the problem persists, contact support.



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