Yasmina won't play music

If Yasmina says “Turning on” or “Something went wrong” when you ask her to play music but then nothing happens:

1. Restart Yasmina.

2. Restart the router by disconnecting it from the power source for 5–10 seconds.

3. Reconfigure the internet connection.

4. Make sure Yasmina is connected to mobile Wi-Fi.

   How to do this

   Android

   iOS

   1. First, turn on a regular Wi-Fi network on your phone.

   2. Turn on the hotspot in your phone's settings.

   3. Make sure the Wi-Fi network name doesn't contain Arabic letters, spaces, or special characters. To change it, go to Settings → Network & Internet → Hotspot & Tethering → Wi‑Fi Hotspot → Access Point Name (APN).

   4. On the Wi-Fi selection screen of the  Yango Play app, tap Connect to a hidden network. Enter the hotspot name and password. Follow the instructions in the app.

   

   1. Turn on the personal hotspot in your phone settings.

   2. Make sure the Wi-Fi network name doesn't contain Arabic letters, spaces, or special characters. To change it, go to Settings → Common use → About → Name.

   3. On the Wi-Fi selection screen of the  Yango Play app, tap Connect to a hidden network. Enter the hotspot name and password. Follow the instructions in the app.

   

   If the problem persists, contact support.

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