Yasmina won't play music
If Yasmina says "Turning on" or "Something went wrong" when you ask her to play music but then nothing happens:
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Restart the router by disconnecting it from the power source for 5–10 seconds.
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Check Yasmina's connection to mobile Wi-Fi
Android
- First, turn on a regular Wi-Fi network on your phone.
- Turn on the hotspot in your phone's settings.
- On the Wi-Fi selection screen of the Yango Play app, tap Connect to a hidden network. Enter the hotspot name and password.
- Follow the instructions in the app.
iOS
- Turn on the personal hotspot in your phone settings. Make sure the Wi-Fi network name doesn't contain spaces or special characters. To change it, go to Settings → Common use → About → Name.
- On the Wi-Fi selection screen of the Yango Play app, tap Connect to a hidden network. Enter the network name and password.
- Follow the instructions in the app.
If the problem persists, contact support.
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